Business Process Charting

This presentation is the Basis of Statistical Thinking with the emphasis on how to chart business data. Peter Peterka has presented this seminar numerous times over the years. The presentation follows the teaching of Dr. W. Edwards Deming, Heero Hacquebord (a student of Dr. Deming) and Dr. Donald J. Wheeler. Peter Peterka originally presented this seminar at the 2nd Annual ISSSP – International Society of Six Sigma Professionals Conference on October 2, 2001.

If you would like to receive a PDF copy of this presentation just send an email to bchart(at)

Recommend Books: 1) Understanding Variation – The Key to Managing Chaos by Donald J. Wheeler 2) Improving Performance Through Statistical Thinking by Galen C. Britz from 3M.

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